• Cache: A technology for temporarily storing web content, such as HTML pages, images, and files, to reduce server load, bandwidth usage, and improve loading times for users revisiting a website.
• Campaign: A planned sequence of activities and processes for promoting products or services, aimed at reaching specific marketing goals.
• Canonical Tag / Rel=Canonical: An HTML element used to specify the preferred version of a web page to avoid duplicate content issues in search engine rankings.
• CDN: Content Delivery Network, a network of servers distributed geographically that work together to deliver internet content more quickly by caching it in multiple locations closer to end users.
• Chat Marketing: Utilising chat platforms, including automated chatbots and live chat, to engage with and convert customers in a conversational way.
• Chatbot: An automated software application used to conduct an online chat conversation via text or text-to-speech, replacing direct contact with a human agent.
• ChatGPT: An advanced language model developed by OpenAI, capable of understanding and generating human-like text, used for conversational AI applications, content creation, and as a tool in Digital Marketing for engaging with customers in different ways.
• ClickFunnels: A web-based software that allows businesses to design and implement sales funnels, guiding potential customers through various stages from initial contact to final sale.
• Click-through: The action of a user clicking on a link or advertisement, leading them to another page.
• Cloaking: A deceptive SEO tactic where the content presented to search engine crawlers is different from that shown to users, aiming to improve search rankings unethically. It violates search engine guidelines.
• Cloud Marketing: The use of cloud computing technologies and resources in marketing strategies to store and analyse big data, and manage digital campaigns.
• CLS: Cumulative Layout Shift, a Core Web Vital metric measuring the stability of content as it loads on a webpage. High CLS scores indicate more unexpected shifts, negatively affecting user experience.
• CMS: Content Management System, a software application that enables users to create, manage, and modify content on a website without specialised technical knowledge.
• Content: Any information available on the internet for users to consume, including text, images, videos, and interactive media.
• Content Categorisation: The process of organising web content into different categories or groups to improve accessibility and relevance.
• Content Optimisation: The process of making sure content is written and presented in a way that reaches the largest possible target audience, often through SEO practices.
• Content Strategy: The planning, development, and management of content, written or in other media.
• ConvertKit: An email marketing software primarily designed for online creators like bloggers, podcasters, and YouTubers, focusing on audience building and engagement.
• Conversion: The completion of a desired action by a user on a website, such as a purchase, sign-up, or download.
• Conversion Funnel: The journey a customer goes through, from initial awareness to the final purchase decision, often visualised as a funnel.
• Cookies: Small data files stored on a user’s computer by websites, used for tracking and personalising the user experience.
• Copy: The written text in marketing materials or websites, aimed at encouraging consumers to take action.
• Copywriting: The act of writing text for advertising or other forms of marketing, aimed at raising brand awareness and persuading people to take a particular action.
• Core Web Vitals (CWV): A set of specific factors that Google considers important in a webpage’s overall user experience, including loading performance, interactivity, visual stability, and more.
• CPA: Cost Per Acquisition, a pricing model where advertisers pay for a specific acquisition such as a sale, click, or form submission.
• CPC: Cost Per Click, a pricing model where advertisers pay a fee each time their ad is clicked.
• CPL: Cost Per Lead, a metric that measures the cost of acquiring a lead in marketing campaigns.
• CPM: Cost Per Mille, a marketing term referring to the cost of 1,000 advertisement impressions on one webpage.
• CR: Conversion Rate, the percentage of users who complete a desired action on a website, a key measure of success for online marketing activities.
• Crawler: An internet bot used by search engines to systematically browse the web and index web content for search results.
• CRM: Customer Relationship Management, a technology for managing a company’s relationships and interactions with potential and existing customers.
• CRO: Conversion Rate Optimisation, the process of increasing the percentage of website visitors who perform a desired action.
• Cross-channel Marketing: A strategy that involves using several different channels to reach and engage with your target audience, ensuring a consistent message across all platforms.
• Cross Linking: The practice of linking between two different sites, often used to increase search engine rankings by showing interconnectivity between relevant content pages.
• CSS: Cascading Style Sheets, a language used to describe the presentation of a document written in HTML or XML.
• CTA: Call to Action, a prompt on a website that tells the user to take some specified action, such as “Buy Now” or “Subscribe”.
• CTR: Click-Through Rate, the ratio of users who click on a specific link to the number of total users who view a page, email, or advertisement.
• CTRO: Click-Through Rate Optimisation, the practice of increasing the percentage of users who click on a specific link, typically in email marketing or online advertising.
• Customer Journey Map: One or more diagrams that depict the stages customers go through when interacting with a company, from initial awareness through various touchpoints to the final purchase or engagement.
• Customer Segmentation: The practice of dividing a customer base into groups of individuals with similar characteristics for targeted marketing.